Heat pump service in Naples
Most Naples homes cool and heat with a heat pump. We repair, maintain and replace them, with the same diagnosis-first approach as every Uniform service call.
Request heat pump service
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A heat pump is an air conditioner that can run in reverse. In cooling mode it works like any AC. On the few cool Florida mornings it moves heat into the home, often backed up by electric heat strips in the air handler. Problems usually show up in the switch between modes, or in the backup heat.
When to call
- No heat on a cool morning, or only lukewarm air
- The thermostat shows auxiliary or emergency heat running a lot
- It cools poorly but heats fine, or the reverse
- Loud whooshing or long defrost cycles
- A burning-dust smell that doesn't fade after the first use of the season
What the work covers
Reversing valve and controls
The valve and solenoid that switch the system between heating and cooling.
Defrost controls
Boards and sensors that clear frost from the outdoor coil in heating mode.
Auxiliary heat strips
Electric backup heat in the air handler, including sequencers and safety limits.
All the AC components
Compressor, fans, capacitors, coils, drain and refrigerant circuit, as with any air conditioner.
How we do it
We test the system in both modes, check the thermostat configuration (a common cause of aux heat running too much), verify the reversing valve and defrost operation, and measure heat strip current. See heat pump problems for the symptoms we see most.
Your options
| Option | When it fits |
|---|---|
| Repair | A control, valve, sensor or heat strip has failed on a sound system. |
| Thermostat correction | The thermostat is set up for the wrong system type or staging. |
| Replacement | The compressor or coil has failed on an older unit. Heat pumps are rated with SEER2 and HSPF2; see SEER2 explained. |
What affects the price
You get a written estimate after diagnosis or assessment, before any work starts. These are the things that move the number:
- Which component failed
- Refrigerant leak repair, if needed
- Heat strip size and electrical condition
- System age and warranty
More detail is in our Naples AC repair cost guide.
Why homeowners choose Uniform
The technician who comes to your home has passed a guaranteed background check and works for a licensed, insured air conditioning contractor. Work starts only after you approve the written estimate, and the Uniform workmanship guarantee applies afterward. Florida license number posted at launch. Verify any Florida A/C contractor at DBPR.
Request a call back
Tell us what's happening and we'll call you to schedule. Every visit starts with diagnosis and a written estimate.
Other services: ac repair, ac installation & replacement, ac maintenance & tune-ups, ductwork & airflow, indoor air quality & humidity.
Frequently asked questions
Is a heat pump the same as an AC?
In cooling mode, yes. A heat pump adds a reversing valve so it can also heat. Most Florida homes use one.
Why does my outdoor unit steam in winter?
That's usually a normal defrost cycle. Frequent or very long defrost cycles are worth a check.
Do you service pool heat pumps?
Pool heat pumps are specialized equipment. Ask when you call and we'll tell you if your local Uniform team services them.
Need an HVAC tech you can trust in your home?
Call now. We'll ask a few questions, give you an honest arrival window and send a background-checked, licensed technician in uniform.
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